Wizards Keep Limited Terms and Conditions:
www.wizards-keep.com is operated by Wizards Keep Limited, from Blackburn, Lancashire, England, UK.
Tim Perkins, Director of Wizards Keep, is an international Comic and Concept Illustrator and Writer.
Wizards Keep is completely dedicated to your total satisfaction. If you have any suggestions or comments please feel free email us at firstname.lastname@example.org. Your comments are always more than welcome.
Placing An Order:
Placing an Order could not be easier. Just browse the "Shop", click on any items that you wish to buy and put them into the "Shopping Basket". After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to fulfil the order. You can pay by credit or debit card. You will be transferred to the secure server of SagePay, our payment service provider, who will then take your details and accept credit or debit card payment on our behalf. SagePay's website will ask for your address and card details. It will also ask for the Card Verification Value. This is found at the back of your card. You need the last 3 digits of the number on the signature strip.
Wizards Keep accepts Visa, Mastercard, Visa Debit, Switch/Maestro, Solo Electron and JCB cards. Wizards Keep never charges for any item until it is ready to ship, so the item must be in stock – unless the item is a pre-sale order item.
Wizards Keep strongly advises against sending credit or debit card details by email.
Please note that when paying by credit or debit card the address that customers provide must match the details on their credit card statement or bank statement. This is a security measure to ensure that the Wizards Keep website is only used for legitimate transactions.
If the Delivery Address is different to the one above customers just need to put the delivery details into the relevant boxes.
A 'receipt confirmation' email of the order is sent to the customer.
Payment is required in full prior to shipping any goods.
The only exception is when Commissioning Artwork from Tim directly. In this case a 50% up front fee is required before Tim will begin work on a Commission. The remaining 50% will then be required prior to sending out the artwork.
In the case of Original Artwork, please check via email to see if the page you want is still available, prior to placing an order for it.
All Payments are in Pounds Sterling.
Postage and Packing:
Postage and Packing charges are added to each order at the checkout (including V.A.T. at 20%) on every order inside the European Union. There are no V.A.T. charges made outside of the European Union.
Wizards Keep uses the UK Postal service to make deliveries within the UK and around the world.
Wizards Keep only uses The "Special Delivery" UK Postal service to make deliveries within the UK, except for the delivery of the Sketch Books and Graphic Novels, which are shipped using "Recorded Delivery". This service is mandatory when ordering within the UK due to the high value of Wizards Keep goods. Wizards Keep wish to make sure you receive your goods as safely and quickly as possible.
Wizards Keep only uses The "Airmail Delivery" service to make deliveries to countries outside of the UK. The Airmail service is mandatory when ordering from outside the UK due to the high value of Wizards Keep goods. Wizards Keep wish to make sure you receive your goods as safely and quickly as possible.
NEW alternate Surface Mail Option for Orders outside of Europe:
Wizards Keep now also offer a cheaper alternative to airmail for customers outside of Europe with Surface Mail - it takes a little longer than Airmail, but gives customers a cheaper option for shipping.
Surface Mail shipping is only available presently with the Worlds End Graphic Novel. All other products will still be paid for and shipped as Airmail.
Customers outside of Europe not wishing to use the Surface Mail option for the Graphic Novels will be choosing to pay for the products to be shipped by Airmail.
Customers outside of Europe can compare the price of Airmail and Surface Mail upon entry to the Shopping Area when ordering a Graphic Novel.
All prices, including any taxes and postage and packing are on the website when you enter your details.
Orders within the United Kingdom are usually delivered within 14 working days.
When items are out of stock each item is viewed on its relevant web page as out of stock to ease customer confusion. In these cases Wizards Keep Limited will endeavour to obtain new stock of such items A.S.A.P. and all customers on back order will be notified by Email when new stock arrives.
Items delivered outside of the UK may require up to 28 days for delivery.
Surface Mail can take longer than 28 days for delivery occasionally.
The Wizards Keep promise is that all orders will be dispatched within 72 hours of your payment clearing. Royal Mail Special Delivery is a brilliant service but you have to sign for it on delivery. If the postman cannot deliver he will leave a card. If you do not pick up your order from the post depot in the time allowed by the Post Office they will return it to us and you may have to pay extra postage for us to send it to you again. So...Please look for the postman's card, if you simply have to be out. Better still try to arrange to be in or have an alternative address of someone you know will always be in. Please also note that the Royal Mail does not have a delivery service on Sundays. An email confirming the goods have been sent out will be sent to you on the day that the goods are dispatched. Again please look out for this too.
Credit Card Security:
For customers' security we use SagePay, a payment service provider, and when paying by credit or debit card you will be transferred to SagePay's website, where they will take payment on our behalf.
All credit and debit card numbers are taken on a secure server and are encrypted when transmitted to SagePay. SagePay only take payment for us and we do not receive the credit/debit card details.
No payment is actually taken until the sales invoice is received by www.wizards-keep.com and the goods are ready for dispatch.
For security purposes, SagePay will ask for the Card Verification Value. This is the last 3 digits of the number on the signature strip on the back of the credit or debit card. SagePay will also ask for your address and this must match the address to which statements relating to the card are sent.
Please, on no account, ever send your credit card details to us by unencrypted email.
The Wizards Keep Guarantee:
Wizards Keep Limited guarantees to supply only goods of the highest quality to its customers, however, in the unfortunate event that goods are provided in a defective state, we will provide a full refund.
Wizards Keep simply asks that the defective goods be returned, to receive either replacement goods or a full refund.
Our contact details are as follows:
Wizards Keep Limited
Wizards Keep will not disclose buyer's information to third parties.
Customers can choose to use a Remembered on Cookie facility. This only works when a customer has cookies enabled, but is non critical. Returning visitors choosing this option do not need to re-enter their address details as they are automatically 'remembered' when using this facility. There is an option to "Clear" to reset this facility. Cookies need not be enabled to make a purchase.
Wizards Keep Mailing List:
There is an option to join the Wizards Keep Monthly Newsletter. This will be sent out via email every month to those customers wishing to receive updates on products and works in progress at Wizards Keep and by international Comic and Concept Illustrator and Writer, Tim Perkins, Director of Wizards Keep Limited.