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28 June 2009

Further apologies regarding the payment gateway: 

The Wizards Keep payment page continues to be inoperative at the moment.

Our Web-Developers, SurfOcracy are still trying to rectify the problem with Sage Pay.

Sage Pay took over Protx, our original payment provider earlier this year and promised there would be no issues with customers making payments on the websites of clients such as Wizards Keep using the new Sage Pay gateway.

This is obviously not the case and we apologise for any inconvenience this may have and is continuing to cause our customers.

Many thanks for your continued patience.

Orders such as original art can still be reserved by dropping us a line here at the Keep to ensure they are earmarked.

Any such emails will be dealt with on a priority one basis, ASAP and will be followed by an email from us to confirm the payment system is back up and running again.

You may then place your order via the website.

All orders made during this period, whilst the payment gateway is down, will be subject to additional "freebie" items being added to the order at no extra charge, as our way of saying thank you for your patience.

UPDATE Announcement:

An announcement will be made ASAP when the problem is resolved.

In the meantime your continued patience is greatly appreciated.

e-mail: mail@wizards-keep.com   tel/fax: +44 (0) 1254 263217